Shipping policy

 

Shipping Policy

Order Processing

Orders are generally processed within 1–5 business days, excluding weekends and holidays. You will receive an order confirmation after purchase and tracking information once your order ships.

Shipping Rates and Delivery

Casa Davila currently ships only within the United States. Standard shipping is free for coffee orders. Shipping charges for mugs and other merchandise are calculated and displayed at checkout. Estimated delivery times begin after order processing and may vary depending on the destination and carrier.

Casa Davila is not responsible for delays caused by shipping carriers, severe weather, holidays, or circumstances outside our control.

Shipping Address

Please confirm that your shipping address is complete and correct before submitting your order. If you notice an error, contact us immediately at illine@casadavilaco.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly at illine@casadavilaco.com. Include your order number and photographs of the item and packaging so we can review the issue and make it right.

If tracking shows that an order was delivered but you cannot locate it, please contact the shipping carrier first. You may also contact us, and we will assist where reasonably possible.

Questions

For questions about shipping, contact Casa Davila at illine@casadavilaco.com.