Refund policy

RETURN AND REFUND POLICY

Because our coffee is freshly roasted and our merchandise is made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect selections, or change-of-mind purchases.

COFFEE

Coffee is a perishable product and cannot be returned. If your coffee arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

MADE-TO-ORDER MERCHANDISE

Made-to-order merchandise, including mugs, is not eligible for return or exchange unless it arrives damaged, defective, misprinted, or incorrect.

DAMAGED OR INCORRECT ORDERS

Please email illine@casadavilaco.com within 14 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging. If approved, we will provide a replacement or refund at no additional cost.

CANCELLATIONS

Orders enter production quickly. Cancellation requests must be submitted immediately and cannot be guaranteed once fulfillment has begun.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary by bank or credit-card provider.

For questions, contact us at illine@casadavilaco.com.